Refund Policy

Last updated: October 23, 2026

We want you to be happy with your purchase. Here's how refunds work.

When you can get a refund

• You can ask for a refund within 3 days of your purchase or rental.
• The film must not have been played. Once playback has started, the sale is final.
• Bundles: a bundle can be refunded only if none of the films in it have been played.

How to ask

Email [email protected] within 3 days of purchase. Include the email you used at checkout and the film or bundle you bought. Refunds are only given on request. They are not automatic.

How refunds are paid

• Approved refunds go back to your original payment method through Stripe.
• It usually takes 5–10 business days for the money to show up, depending on your bank.
• Once a refund is issued, your access to that film or bundle ends.

Chargebacks and abuse

• Please contact us before disputing a charge with your bank. We can usually sort things out quickly.
• If a chargeback is filed, access to the film(s) involved may be suspended while it is reviewed.
• We may refuse refunds or suspend access in cases of abuse, such as repeated refund requests, shared accounts, or fraudulent purchases.

Questions

Email [email protected].